FAQ

Welcome to our FAQ page! Here you'll find answers to the most common questions about our Home Care Concierge services. If you have any additional questions, please don't hesitate to contact us.

General Questions

Q: What is a Home Care Concierge service? A: A Home Care Concierge service provides comprehensive management and care for your home while you're away. This includes regular inspections, maintenance, security checks, mail collection, and more to ensure your property remains in excellent condition.

Q: How does your service differ from traditional property management? A: Unlike traditional property management, which typically focuses on rental properties, our Home Care Concierge service is designed for homeowners who are frequently away, offering personalized care and maintenance for vacant or seasonal homes.

Services Provided

Q: What services do you offer?

A: Our services include:

Regular interior and exterior inspections
Security system monitoring
Storm and weather response
Mail and package collection
Emergency repairs
Maintenance coordination
Personalized concierge services such as grocery shopping, meal prep

Q: Can you customize the services based on my needs?

A: Yes, we offer customizable service packages to meet your specific needs. You can choose from our Basic, Standard, and Premium packages or create a bespoke plan tailored to your requirements.

Q: Do you offer 24/7 emergency services?

A: Yes, our Premium package includes 24/7 emergency response services to handle any urgent issues that may arise.

Pricing and Packages

Q: How much do your services cost?

A: Our pricing depends on the level of service you choose and the specific needs of your property. We offer competitive rates for our Basic, Standard, and Premium packages. Contact us for a detailed quote.

Q: Do you offer any discounts or promotions?

A: Yes, we offer a 10% discount on your first month of service for new clients. Additionally, we have a referral program where you can earn discounts for referring new customers.

Security and Trust

Q: How do you ensure the security of my property?

A: We perform thorough security checks, including monitoring alarm systems, checking locks, and ensuring all entry points are secure.

Our team is trained to handle any security concerns promptly and efficiently.

Q: Are your staff members trustworthy and background-checked?

A: Absolutely. All our staff members undergo rigorous background checks and are trained professionals committed to providing the highest level of care and security for your property.

Scheduling and Communication

Q: How often will you inspect my property?

A: The frequency of inspections depends on the package you choose. Our Basic package includes monthly inspections, the Standard package includes bi-weekly inspections, and the Premium package offers weekly inspections. Custom schedules are also available upon request.

Q: How will you keep me informed about the status of my property?

A: We provide detailed reports, including photos, after each inspection. Additionally, we offer immediate alerts for any urgent issues and regular updates to keep you informed about your property’s status.

Q: Can I request additional services while I'm away?

A: Yes, you can request additional services at any time. Whether you need extra maintenance, unexpected repairs, or personalized concierge services, we are here to accommodate your needs.

Contact and Support

Q: How can I get started with your services?

A: Getting started is easy! Contact us via phone at 615-681-2722, email at [Your homecareconciergefl@gmail.com, or through our website www.homecareconciergefl.com and We’ll discuss your needs and create a customized plan for your property.

Q: What if I have a question or issue outside of regular business hours?

A: For clients with the Premium package, we offer 24/7 support. For other packages, we strive to respond to inquiries as quickly as possible during business hours. Feel free to contact us anytime, and we'll address your concerns promptly.

Q: Can I refer your services to a friend?

A: Yes, we encourage referrals and offer a discount on your next service for every new client you refer who signs up for our services.